Garantie und Reparatur - MeisterSinger

Warranty

With this MeisterSinger, you have purchased a unique watch of outstanding quality. All our products are under warranty in accordance with the terms and conditions set out below – and in general we will be pleased to assist you as quickly and obligingly as possible.

Do you need to make a claim on your warranty? If so, you have two options:

Contact your local retailer and bring them your watch together with the warranty card and a copy of the invoice.

Send your watch together with the warranty card, a copy of the invoice, and the completed return form to the address of MeisterSinger:

MeisterSinger GmbH & Co. KG, Hafenweg 46, 48155 Münster | DE

Terms and conditions of warranty

MeisterSinger GmbH & Co. KG (MeisterSinger) guarantees any person (Customer) who has purchased a watch manufactured by MeisterSinger from a MeisterSinger authorized retailer or from the online shop (https://www.meistersinger.com/) that this watch is free from defects in material or workmanship for a period of two years from the date of purchase, subject to the following terms and conditions. If, contrary to expectations, any such defect should occur within this period, MeisterSinger will either remedy the defect by repairing the watch at no cost to the Customer or supply the Customer with a new watch if repair is not possible.

Furthermore, MeisterSinger provides a two-year warranty on all warranty-related work performed by MeisterSinger, which begins from the date the watch is returned to the Customer.
However, the warranty does not cover normal wear and tear, especially on leather watch straps. Likewise, claims may not be made under this warranty if the watch exhibits any damage or defects caused by improper use, or if the watch exhibits characteristics that indicate external influences or intervention by unauthorized persons, such as improper repair.

MeisterSinger will bear the total cost of shipment if it identifies a defect covered by this warranty. If the Customer decides to send the watch by post, he/she is liable for all risks associated with shipment, particularly if the watch is lost or damaged in the process.

Applicable law

This warranty is subject to the laws of the Federal Republic of Germany. Any statutory rights to which the Customer is entitled due to a defect in the watch are not affected by this warranty.
Go to the international warranty addresses

Do you require assistance? Then send an e-mail to: service@meistersinger.de. service@meistersinger.de.

Extend warranty

Join the MyMeisterSinger community and your warranty will be extended from two to three years.

Repair

From the initial assessment to the final inspection, craftsmanship, watchmaking experience, exceptional thoroughness, and sensitivity are called for.

First, a master watchmaker will open your watch and make an assessment of its condition or defect. Sometimes the defect is quite obvious to see, but in certain cases, troubleshooting can be tricky. As soon as the defect has been identified, we will prepare a cost estimate for you. The repair itself will only be carried out after you have given your consent.

Parts may need to be removed, cleaned, oiled, or replaced, depending on our findings. The repair is followed by a functional check and a test of the movement’s accuracy; if necessary, the movement will be readjusted. Once your watch has been closed, we then test it for water resistance. Your watch is then placed on a watch winder to ascertain whether the automatic movement winds up to the full extent of its power reserve. Only when everything is perfect does the watchmaker give the case body a final polish and authorize the watch to be returned. During the process, all the relevant information about the repair is stored and the watch is then sent on its way back to you.

As we are aware that you want your watch back as soon as possible and in perfect condition, we do not waste unnecessary time at any stage of the inspection process. But in the end, it is the desire for perfection that drives us. The inspection usually takes five weeks.

Does your watch need repairing? You have two options:

Contact your local retailer and bring them your watch together with the warranty card and a copy of the invoice.

Send your watch together with the warranty card, a copy of the invoice, and the completed return form to the address of MeisterSinger:

MeisterSinger GmbH & Co. KG, Hafenweg 46, 48155 Münster | DE

Inspection

A watch is a complicated mechanical instrument. It runs day in, day out, and in many cases for years without ever stopping. Just as a car cannot be driven for 200,000 kilometers without being serviced, your watch requires regular maintenance. We recommend an inspection every four to five years.

An inspection consists of the following work: Complete disassembly, standard demagnetization of the movement, ultrasonic cleaning of all movement parts in special cleaning baths, replacement of any worn parts, assembly of the movement, lubrication of all bearings with the appropriate lubricants, checks of all functions, fine adjustment, cleaning of the case, replacement of the crown, winding shaft, and seals, and, if necessary, replacement of the barrel, restoration of water resistance, and a final inspection over several days.

Please note: The case can be refurbished by grinding and polishing as an additional service.

Only when everything is perfect does the watchmaker give the case body a final polish and authorize the watch to be returned. During the process, all the relevant information about the repair is stored and the watch is then sent on its way back to you.

Would you like to have your watch inspected? You have two options:

Contact your local retailer and bring them your watch together with the warranty card and a copy of the invoice.

Send your watch (together with the warranty card and original invoice if available) and the completed return form to the address of MeisterSinger:

MeisterSinger GmbH & Co. KG, Hafenweg 46, 48155 Münster | DE

Inspection prices

Category 1 / 2: 295 €*

No.01 / Phanero
Adhaesio
Karelia / Carelia
Metris
No.02 / Taschenuhr
No.03 / Perigraph
Pangaea / Pangaea Date / Pangaea Day Date
Unomat
Vintago

Category 3 / 4: 395 €*

Bell Hora
Circularis Automatik
Circularis Handaufzug / Gangreserve
Lunascope / Stratoscope
Primatic
Salthora / Salthora META / Salthora META X
Singular / Monograph / Chronoskop
Singularis
Singulator

Miscellaneous

NEO Quarz à 150 €*
Urban / Urban Day Date à 160 €*

*Recommended retail price of the manufacturer incl. 19% VAT

German Design | Swiss Made | Single-hand

Warranty and repair

Warranty

Do you need to make a claim on your warranty? If so, you have two options:

Extend warranty

Repair

From the initial assessment to the final inspection, craftsmanship, watchmaking experience, exceptional thoroughness, and sensitivity are called for.

Does your watch need repairing? You have two options:

Inspection

A watch is a complicated mechanical instrument. It runs day in, day out, and in many cases for years without ever stopping. Just as a car cannot be driven for 200,000 kilometers without being serviced, your watch requires regular maintenance. We recommend an inspection every four to five years.

Would you like to have your watch inspected? You have two options:

Inspection prices

Payment options

The Collection

Service

Informations